Cancellation & Refund Policy

Last updated: 27 September 2026

ByteBourne is free to use. You only pay if you choose to buy AI top-up credits or a Pro pass. Both are digital services delivered to your account instantly after payment. This Policy explains when you can get your money back.

Top-up credits

• Unused within 7 days: if you haven't used any credits from a top-up, you can get a full refund within 7 days of buying it.
• Once used: after you've started using a top-up's credits, it can't be refunded.
• Top-up credits never expire while your account is open, so there's no need to rush.

Pro pass

• No cancellation needed. Pro is a one-time payment for 30 or 365 days. It never renews automatically, so there's nothing to cancel and no future charge to stop.
• Refund within 7 days: you can get a full refund within 7 days of buying a Pro pass, as long as you haven't used more AI credits since buying it than the Free plan includes (50). After a refund, your account returns to the Free plan.
• After 7 days, or once you've used more than 50 credits, we don't refund the unused part of a pass.
• A 365-day pass follows the same rule. We don't refund part of a year after the first 7 days.

Failed, duplicate, or wrong payments

If money left your account but your credits or Pro didn't arrive, or you were charged twice, we'll refund the extra charge in full. You don't have to wait for the 7-day window.

Money back if we close your account or the Service

If we close the Service, or close your account for any reason other than a breach of our Terms of Service, we'll refund your unused top-up credits and the unused part of any Pro pass.

How to ask for a refund

1. Email [email protected] from the email address on your ByteBourne account.
2. Include the payment ID from your receipt email, and what you'd like refunded.
3. We'll reply within 2 working days.

Approved refunds go back to the original payment method (card, UPI, net banking, or wallet). Razorpay usually processes them within 5–7 working days, though your bank may take a little longer to show it. You'll get an email when we issue it.

Contact

Questions about a payment: [email protected] · S.A.S. Nagar (Mohali), Punjab 140301, India